Policies & Care Preparation
To ensure a smooth and personalized experience, please review the policies below before booking pet care or transport services.
💳 Booking & Payment
Overnight Stays (1–6 Nights)
Full payment is due at the time of booking
Extended Stays (7+ Nights)
50% non-refundable deposit due at booking
Balance due 14 days prior to arrival
Payment methods: Cash, Zelle, or secure online payment via Stripe
📅 Cancellation Policy
Bougie Tails reserves exclusive time for each family, which limits availability for other clients.
Cancellation policies are designed to protect the time reserved specifically for your pet while remaining fair to our clients whenever possible.
Extended Stays (7+ Nights)
30+ days prior to arrival: Full refund of any amount paid beyond the deposit
14–29 days prior to arrival: Deposit retained
Less than 14 days prior to arrival: Non-refundable
For stays of 7 or more nights, reservation deposits are non-refundable. However, at the sole discretion of Bougie Tails, all or a portion of the deposit may be applied as a credit toward a future booking if the cancellation is made sufficiently in advance and the reserved dates are successfully rebooked.
Overnight Stays (1–6 Nights)
14+ days prior to arrival: Full refund
7-13 days prior to arrival: 50% cancellation fee
Less than 7 days prior to arrival: Non-refundable
🎄 Holiday Reservations
Booking & Payment
Because holiday availability is extremely limited, reservations are subject to premium pricing and stricter cancellation terms:
Holiday stays of 1–6 nights: Full payment is due at booking
Holiday stays of 7+ nights: A 50% non-refundable reservation deposit is due at booking. The remaining balance is due 14 days before arrival.
Dates are not reserved until the required payment has been received
Cancellations
30 days+ prior to arrival: Any amount paid beyond the non-refundable deposit will be refunded
Less than 30 days prior to arrival: Non-refundable
The Holiday Reservation Policy applies to Thanksgiving, Christmas, New Year's, Easter, Memorial Day, Independence Day, and Labor Day.
Holiday reservation deposits are non-refundable. However, at the sole discretion of Bougie Tails, all or a portion of the deposit may be applied as a future booking credit if the reservation is canceled with sufficient notice and the holiday dates are successfully rebooked.
🚗 Pet Transport
Owners are responsible for providing any documentation required by the destination, airline, breeder, veterinarian, or applicable regulations
Specific travel requirements are reviewed during booking.
🛡️ Safety & Emergency Care
For the safety of all pets:
Current vaccinations are required
Pets must be free of contagious illness
Flea or tick infestations must be disclosed prior to service
Any behavioral concerns must be disclosed before booking
If your pet becomes ill or injured while in my care, every reasonable effort will be made to contact you immediately
If you cannot be reached and emergency veterinary treatment is necessary, you authorize Bougie Tails to obtain care on your behalf
The owner remains financially responsible for all veterinary expenses
📋 Preparing for Your Visit
• Feeding instructions and supplies
• Medications (if applicable) with written instructions
• Leash, harness, carrier, or other necessary equipment
• Home access instructions (keys, codes, lockbox)
• Emergency contact and veterinarian information
• Disclosure of any behavioral or medical concerns