Policies & Care Preparation
To ensure a smooth and personalized experience, please review the policies below before booking pet care or transport services.
💳 Booking & Payment
Overnight Stays (1–6 Nights)
Full payment is due at the time of booking
Extended Stays (7+ Nights)
A non-refundable 50% reservation deposit is required to reserve your dates
The remaining balance is due 7 days before the scheduled service start date
Payment methods: Cash, Zelle, or secure online payment via Stripe
📅 Cancellation Policy
Because Bougie Tails reserves exclusive time for each family, cancellations directly impact availability and may prevent other clients from booking.
30+ days prior to arrival: Full refund
14–29 days prior to arrival: 50% refund
Less than 14 days prior to arrival: No refund
For stays of 7+ nights, reservation deposits are non-refundable. However, at its sole discretion, Bougie Tails may apply all or a portion of the deposit toward a future booking if the cancellation is made sufficiently in advance and the reserved dates are rebooked.
🎄 Holiday Bookings
reservations are limited
a surcharge may apply
reservations may require longer minimum stays and earlier deposits
dates are reserved on a first-come, first-served basis
🚗 Pet Transport
Owners are responsible for providing any documentation required by the destination, airline, breeder, veterinarian, or applicable regulations
Specific travel requirements are reviewed during booking
🛡️ Safety & Emergency Care
For the safety of all pets:
Current vaccinations are required
Pets must be free of contagious illness
Flea or tick infestations must be disclosed prior to service
Any behavioral concerns must be disclosed before booking
If your pet becomes ill or injured while in my care, every reasonable effort will be made to contact you immediately
If you cannot be reached and emergency veterinary treatment is necessary, you authorize Bougie Tails to obtain care on your behalf
The owner remains financially responsible for all veterinary expenses
📋 Preparing for Your Visit
• Feeding instructions and supplies
• Medications (if applicable) with written instructions
• Leash, harness, carrier, or other necessary equipment
• Home access instructions (keys, codes, lockbox)
• Emergency contact and veterinarian information
• Disclosure of any behavioral or medical concerns